Refund Policy

To place a refund or return request for an order placed with Alex Store, You would need to contact Alex  via email at support@alexstorepartners.com .

Please have your order number available and provide a reason for your request in order to speed up your refund process. Your request will be reviewed within a 2 days standard response period and we will notify you via email of the results. We reserve the right to extend the standard response time in exceptional cases with a prior notice to you.

Refund, request are accepted up to 30 days from the date of placing the Order with Alex store may grant extensions to this period for some special cases and Products at its discretion.

You may submit a request to cancel your order on the same day the order was placed. Please note that if the Order is already shipped or delivered we will not be able to approve the cancellation request.

Some products have special conditions for returns as described in the Order or Product materials delivered ("Products terms") so please read the carefully before making a request with Alex store. In case of misunderstandings between Alex Store Refund Policy and the Product terms, the present Refund policy will prevail. 

In case of refund request you will pay for the shipping fee . 

If the refund request is granted by Alex Store, payments are refunded between 5 and 7 working days

The present Refund policy is part of the ALEX STORE TERMS AND CONDITIONS.